Contact and FAQ

• What time zone is the event using?

  The virtual conference time zone will be Central European Time (CET). This will always be confirmed on your joining instructions email.

• Will the meeting be recorded? How can I watch it again?

  The talks from this EACR virtual conference will be recorded (at the discretion of the speakers) and we will make these available to paying participants in the near future. Some talks may be made available to all EACR members in the Members' Video Archive and occasionally we will also include videos on the EACRvideos YouTube channel.

  Videos are processed manually, so please be patient as it can take a few weeks before they are ready to be sent to participants. The videos will be available for 12 months after the conference.

• I can no longer attend, how do I get a refund?

  Refunds are available until the registration deadline. If you are no longer able to attend, please contact kathryn.wass@eacr.org. 

• When will I receive the joining instructions?

  Joining instructions to access this online event will not be sent until after the registration deadline. If you have not received instructions on how to join a week before the event, please contact kathryn.wass@eacr.org.

• How do I get a certificate of attendance?

  A Certificate of Attendance will be available for participants to print or download following the completion of a short evaluation survey. This will be emailed to all participants at the end of the conference. If you have any questions about your certificate, please contact kathryn.wass@eacr.org.

• Can I have a receipt for my payment to attend the meeting?

  Receipts are automatically generated through the online payment process. However, if you have not received a receipt please contact Miho Yang (miho.yang@eacr.org).

• Payments and ‘Supplier Forms’

  Please note that it is against our policy to complete administrative forms issued by a third party organisation in order to set up the EACR as a ‘supplier’ solely for the purposes of payment of registration. If this means that an organisation cannot pay the EACR by bank transfer, payment by credit card is necessary.

Contact

If you have any queries that are not answered on this website or in the Frequently Asked Questions, please contact us using the details below.

Kathryn Wass
Programmes Manager
kathryn.wass@eacr.org